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Pricing
Published prices. Billed per location.
No per-seat fees, so add staff freely. Usage is billed at the rates below and itemized every month.
Kaia costs $297 per location a month for Starter, $497 for Professional, $997 plus usage for Complete, and custom pricing for Enterprise. Add Kaia's built-in EMR to Starter or Professional for $547 per location a month. It is included in Complete and Enterprise. Sales analysis is included in Complete. Kaia minutes past your included amount are $0.23 a minute. There are no per-seat fees.
Starter
$297
per location / month
For a single location that needs every call answered.
- AI receptionist answers and books calls
- 200 Kaia minutes a month per location
- Built-in EMR: add-on, $547 a month
- SMS automation
- Social DM handling
- Up to 500 patient records
- Basic CRM
ProfessionalRecommended
$497
per location / month
For practices ready to fill the calendar and sync the chart.
- Everything in Starter
- 500 Kaia minutes a month per location
- Built-in EMR: add-on, $547 a month
- Chat AI for your website
- Unlimited patient records
- Bidirectional EMR integration
- Advanced CRM and Catch reporting
Complete
$997
per location / month, plus usage
Everything in one place: AI receptionist, sales analysis, full CRM and the built-in EMR.
- AI voice receptionist
- Consultation sales analysis and coaching
- 1,000 Kaia minutes a month per location
- Built-in EMR included
- Full CRM and pipeline
- Patient records and chart sync
- Catch reporting
- SMS and email automation
Enterprise
Custom
multi-location and groups
For groups, PE platforms and device partners.
- Everything in Complete
- Custom minute bundle
- Built-in EMR included
- Multi-location support
- Custom integrations
- Dedicated, priority support
Compare plans
Every plan, side by side.
Billed per location. Each location gets its own included Kaia minutes.
| Feature | Starter | Professional | Complete | Enterprise |
|---|---|---|---|---|
| Monthly price per location | $297 | $497 | $997 plus usage | Custom |
| Included Kaia minutes per location | 200 | 500 | 1,000 | Custom bundle |
| AI voice receptionist | Yes | Yes | Yes | Yes |
| SMS automation | Yes | Yes | Yes | Yes |
| Website chat AI | No | Yes | Yes | Yes |
| Patient records | 500 | Unlimited | Unlimited | Unlimited |
| CRM | Basic | Advanced | Full pipeline | Full pipeline |
| Consultation sales analysis | No | No | Included | Included |
| Catch reporting | No | Yes | Yes | Yes |
| Kaia's built-in EMR | $547/mo add-on | $547/mo add-on | Included | Included |
| Connect your current EMR | No | Yes | Yes | Yes |
| Social DM handling (Instagram, Facebook, TikTok) | Yes | Yes | Yes | Yes |
| Multi-location support | No | No | No | Yes |
Usage
Every rate, in writing.
Each location gets its own included Kaia minutes. Past that, usage is billed at these rates and itemized on your invoice.
- AI voice receptionist, after included minutes$0.23 / minute
- Outbound calls$0.028 / minute
- Inbound calls$0.017 / minute
- SMS$0.0158 / segment
- Email$0.003375 / email
Rates as of October 28, 2026.
10 practices a month
The Consult Recovery Launch.
Everything in Complete, set up by our team, with your first scored consults in week one. We onboard 10 practices a month, so every launch gets our full attention.
- The Complete plan: AI receptionist, sales analysis, full CRM, Catch reporting and the built-in EMR
- Setup done for you: phones, texting, social, website chat and your EMR
- Your first scored consults in week one
- Coaching patterns by staff member and procedure by day 30
- The 90-day guarantee
The 90-day guarantee
If Kaia doesn't recover at least one booked procedure in your first 90 days, your next 90 days are free.
Applies to new practices on the Complete plan. The 90 days start at go-live. A recovered procedure is a procedure booked by a patient whose call, message or unbooked consult Kaia handled. If there isn't one, we waive your Complete plan fee for the next 90 days. Usage is billed as normal.
Day 1
Phones and texting live.
We connect your numbers. Kaia answers calls and texts, and texts back every missed call.
Week 1
First scored consults.
Your provider clips on a recorder, with patient consent. Coordinators get their first private tips.
Day 30
First coaching patterns.
Where consults stall by staff member and procedure, and the two or three fixes worth making first.
What owners ask first.
How much does Kaia cost?
Starter is $297 per location a month. Professional is $497. Complete is $997 plus usage and includes the built-in EMR. Enterprise is custom. On Starter or Professional, add the built-in EMR for $547 per location a month. Kaia minutes past your included amount are $0.23 a minute. There are no per-seat fees.
How is Kaia billed?
Per location, monthly. Each location gets its own included Kaia minutes. There are no per-seat fees, so add staff freely.
What happens if we go over our included minutes?
Kaia minutes past your included amount are $0.23 a minute. Calls, SMS and email are billed at the usage rates on this page.
Which plan includes sales analysis?
Sales analysis is included in Complete. You get consult and call scoring, private coaching and patterns by staff member and procedure, along with the AI receptionist, full CRM, Catch reporting and the built-in EMR.
Is there a guarantee?
Yes. On the Consult Recovery Launch, if Kaia doesn't recover at least one booked procedure in your first 90 days, your next 90 days of the Complete plan are free. Usage is billed as normal.
How much is the built-in EMR?
Kaia's built-in EMR is a $547 per location monthly add-on on Starter and Professional. It is included in Complete and Enterprise. Or keep your current EMR and connect it on Professional and up.
Who handles setup?
We do. We handle integrations and onboarding. Ad Vital acts as a HIPAA business associate and we sign a BAA.
Keep reading
See your own numbers.
A 20-minute demo. We'll show you a scored consult, how Kaia answers your phones, and where your practice is most likely losing patients.